Me and my wife signed up for a recharge package. So, we have never been to a SPA before and really wanted to have great first spa experience of our life. Overall, the treatment was great but everything else was not as relaxing as I thought it would be. The outside area for women was NOT relaxing whatsoever because people couldn't keep their voices down. No one said anything and I tried to find someone in the locker room area to tell them that these women were really loud but I couldn't find anyone to tell them. The women's locker room/area has signs everywhere that says 'Shhh relaxation in progress' but there were some girls that were in there that were so loud! It didn't make for a great experience when you are trying to relax. They didn't even take the opportunity to upsell the person I was with. They had a lot of rules and didn't allow the person I was with (who was not getting treatments) to use the pool or hot tub (even when I was spending $300+). However, I rated it as poor because the front desk was very rude. Went there on Saturday and the massage and body wrap was great! Had a great lady who did my whole treatment! So this review is NOT on the treatment I received. Incredibly poor customer service at G Spa when we just wanted to use the pool for a very short while and the area was empty!!! I’d like to give this place a zero rating but it is not available.

We had to go schlepping over to Grand Pequot Spa where they allowed us to use the pool for $30 per couple. My husband is using a knee scooter now due to recovery from surgery. I called the main Norwich Inn and they did nothing for me. She did not even offer to call the other Norwich Inn Spa at Foxwoods to see if a day pass was available. So, if I booked a facial, why would the chair be free for me then? I found her incredibly rude. There were a couple people in the chairs with numerous chairs empty. Guess what - there was not one person in the pool. We explained we only wanted to use the pool/hot tub for a max of one or two hours and we would gladly pay the $50. When we got there at 1:15 the Supervisor Jen told us all day passes were sold and she would not let us in unless we booked a service. We knew it would cost us an additional $50 for us to use the pool for one, possibly two hours. My husband and I planned a special day and night at Fox Tower that was to include time in the G Spa Pool and hot tub.

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